Customer Service
What can we do to better serve our customers? Answering that question has been the driving force behind Merchant Payment Services since our inception in 1990. And while the passage of time has brought about many changes, that question is still at the forefront of all we do.
Personal service is at the top of our list at Merchant Payment Services. So when you call us, you reach experienced in-house staff and receive an immediate response, instead of being transferred around the globe or to a help desk with scripted technicians. We provide only trained professionals, knowledgeable technicians and unbeatable service that is there for you 24/7.
By choosing MPS as your merchant provider, you will be provided the advantage of:
- An in-house staff that is self-motivated, customer-oriented, fully trained to diagnose issues, empowered to deliver very timely solutions, and on board with the company’s requirement of delivering the very best in personalized service to each and every merchant customer.
- In-house service technicians and service van that respond with same-day urgency to meet the needs of customers in a 200-mile radius extending from the MPS Miami Valley home office.
- No charges for resolution of service issues.
- Follow-up calls to each merchant customer two times a year to make certain processes are running smoothly.
- Specialized assistance to customers outside of the MPS home office radius.
- Personal sales consultants who carefully listen to and discuss options with merchants in order to determine true needs so that MPS can deliver solutions that are beneficial to both the customers’ business and bottom line.
- Full upfront disclosure of all information, rates and fees; no hidden agendas or surprises after the contract is signed. (Often delivers more than what is promised.)
- A personal translator/liaison between merchant and processor to ensure merchant issues/needs are understood and any problems are quickly resolved.
- Easy access to “help numbers” through distribution of laminated Quick Reference Card.
- Regular distribution of evaluation form to fill out and return because MPS cares about receiving merchant feedback.
MPS is serious about delivering extraordinary service and doing business with impeccable integrity in order to build customer confidence to the highest possible level. In recognition of the way in which MPS conducts business, we were a finalist for the Better Business Bureaus (BBB) 2008 Eclipse Integrity Awards.
MPS is a full-service provider that is big on offerings, yet still hands-on and responsive when it comes to personal service.
Thank you for taking a look at Merchant Payment Services. We look forward to serving you…and to being the best (and last) merchant services provider your business will ever need.
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